Experienced and results-driven Salesforce Consultant with a proven track record of delivering tailored digital transformation solutions for enterprise clients across Banking, Financial Services, and a diverse range of industries in the APAC region. With a deep understanding of Salesforce platforms, including Sales Cloud, Service Cloud, CPQ Billing, and Hyperforce, I specialize in driving product adoption, optimizing technical health, and ensuring customer success through strategic business reviews, risk mitigation, and personalized recommendations.
A trusted advisor to executive stakeholders, I have hosted 50+ webinars and workshops, empowering 500+ customers with Salesforce product knowledge and domain expertise. Passionate about enabling teams, I also lead internal enablement initiatives to drive productivity, efficiency, and operational excellence. My mission is to help organizations unlock the full potential of Salesforce, driving growth, innovation, and long-term success.
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Work history
Customer Success Manager
Salesforce
Feb 2020 - Jan 2025 - 4 yrs 11 mos
Dedicated Customer Success Manager for the largest and most well-known APAC Salesforce customers in Banking and Financial Services, as part of the Salesforce Signature Success Plan...
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Scrum Master
Trade Me
Mar 2019 - Feb 2020 - 11 mos
As Scrum Master, I contributed growth to organisational wide adoption of Agile values & practices by providing support & guidance, primarily through my Infrastructure squads, but a...
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Agile Business Analyst / Product Owner
Callaghan Innovation
Dec 2017 - Dec 2018 - 1 yrs
Consulted with and worked alongside my client, Callaghan Innovation, to elicit client needs, goals and requirements, thereby creating, analysing, and validating detailed functional...