Top expert in
Slack
Salesforce Platform
Service Cloud
Experience Cloud
AppExchange
Calls completed
NA
Hours
NA
Languages spoken
🇬🇧 English
Industry expertise
Non-profit
Professional Services
Real Estate & Construction
Technology
Salesforce Certifications
Expert has 14 certifications.
Strategy, User Experience & Better Outcomes
I have 15+ years of experience & a proven track record of leading teams, optimizing CRM systems, and implementing strategic initiatives that significantly improve user experience and operational efficiency.
I entered the Salesforce universe in late 2008 and was immediately smitten. Since then I have passed 14 certification exams, founded or co-founded 5 user groups (Nonprofit UG, Dev Meetup, Architect, Women In Tech, & Slack), started a weekly Salesforce Saturday in central NC, and is a 8 time Dreamforce speaker. I have been a Salesforce.com MVP since 2011.
I'm always looking for ways to help organizations streamline their processes. I've worked with Fortune 500 organizations, startups, nonprofits, and everything in between. When not Salesforce-ing, I enjoy walking my dog Ranger in my hometown of Durham NC, community theater, and spending time with my nieces. I can be bribed with chocolate cake or gin.
I entered the Salesforce universe in late 2008 and was immediately smitten. Since then I have passed 14 certification exams, founded or co-founded 5 user groups (Nonprofit UG, Dev Meetup, Architect, Women In Tech, & Slack), started a weekly Salesforce Saturday in central NC, and is a 8 time Dreamforce speaker. I have been a Salesforce.com MVP since 2011.
I'm always looking for ways to help organizations streamline their processes. I've worked with Fortune 500 organizations, startups, nonprofits, and everything in between. When not Salesforce-ing, I enjoy walking my dog Ranger in my hometown of Durham NC, community theater, and spending time with my nieces. I can be bribed with chocolate cake or gin.
Work history
Salesforce Program Manager - Service Cloud
Tanium
Mar 2024 - Present - 1 yrs 1 mos
* Created and managed a 12-18 month backlog of user stories, balancing competing stakeholder
priorities to ensure timely and impactful delivery.
* Reimplemented Omni-Channel for 20...
* Reimplemented Omni-Channel for 20...
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Principal Salesforce Consultant
Cloud Giants
Jan 2023 - Mar 2024 - 1 yrs 2 mos
* Lead a growing team of Salesforce consultants including hiring and promotions
* Coached incoming intern class on “how to be a consultant”
* Manage backlog of work for implementat...
* Manage backlog of work for implementat...
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Senior Manager, Business Applications
Red Canary
Oct 2021 - Nov 2022 - 1 yrs 1 mos
* Hired and managed a growing team of Salesforce Administrators
* Managed staff augmentation vendors including onboarding and offboarding.
* Lead ongoing review of processes and id...
* Lead ongoing review of processes and id...
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