Salesforce-certified professional with over 15 years of experience delivering end-to-end CRM solutions across industries like finance, healthcare, gaming, and high-tech. Specializing in Agile delivery, stakeholder alignment, and scalable solution architecture, I excel in leading cross-functional teams to drive project success.
Key Expertise: - Salesforce Clouds: Service, Experience, Field Service - Project Management: Agile methodologies, sprint planning, risk mitigation - Solution Architecture: Designing scalable and secure Salesforce solutions - Team Leadership: Managing global teams across US, UK, EU, and APAC - Process Optimization: Enhancing workflows and system efficiency
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Work history
Delivery Director
PERFICIENT, INC
Dec 2018 - Feb 2024 - 5 yrs 2 mos
Directed a team of 10 senior delivery resources, ensuring coordinated efforts among solution architects, business analysts, UI/UX designers, developers, and project managers across...
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Practice Manager
PERFICIENT, INC
Sep 2017 - Dec 2018 - 1 yrs 3 mos
Led the operational management of Salesforce practice teams, ensuring optimal resource utilization and alignment with business goals. Supported business development efforts by coll...
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Senior Solutions Architect
PERFICIENT, INC
Dec 2015 - Oct 2017 - 1 yrs 10 mos
Designed and implemented complex Salesforce solutions, delivering high-impact business outcomes for clients in high tech, healthcare, entertainment, and finance. Provided end-to-en...