Salesforce-certified professional with over 15 years of experience delivering end-to-end CRM solutions across industries like finance, healthcare, gaming, and high-tech. Specializing in Agile delivery, stakeholder alignment, and scalable solution architecture, I excel in leading cross-functional teams to drive project success.

Key Expertise:
 - Salesforce Clouds: Service, Experience, Field Service
 - Project Management: Agile methodologies, sprint planning, risk mitigation
 - Solution Architecture: Designing scalable and secure Salesforce solutions
 - Team Leadership: Managing global teams across US, UK, EU, and APAC
 - Process Optimization: Enhancing workflows and system efficiency

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December 2025

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Work history

Technical Project Manager / Solution Lead

Cloudpointe, LLC

Jun 2024 - Present - 1 yrs 6 mos

Led Salesforce implementations across Service Cloud and Experience Cloud. Delivered scalable solutions by coordinating with architects, developers, and admins. Optimized system per...

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Delivery Director 

PERFICIENT, INC

Dec 2018 - Feb 2024 - 5 yrs 2 mos

Directed a team of 10 senior delivery resources, ensuring coordinated efforts among solution architects, business analysts, UI/UX designers, developers, and project managers across...

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Practice Manager

PERFICIENT, INC

Sep 2017 - Dec 2018 - 1 yrs 3 mos

Led the operational management of Salesforce practice teams, ensuring optimal resource utilization and alignment with business goals. Supported business development efforts by coll...

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