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Service Cloud
Salesforce Platform
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Calls completed
NA
Hours
NA
Languages spoken
🇬🇧 English
Industry expertise
Education
Healthcare & Life Sciences
Non-profit
Professional Services
Technology
Salesforce Certifications
Expert has 5 certifications.
Get the most business value from your Salesforce investment
I’m a Salesforce consultant that speaks the language of the business. Ex-Salesforce VP Customer Success, and with 5 Salesforce Certifications, I balance business with technology. Think strategy, business value, adoption, governance, change management. Comfortable working with Admins through C-level, and across all core business functions e.g. Sales, Marketing, Service etc. I work both as an independent advisor and as part of a project team, depending on the needs of my client.
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September 2025
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Work history
Consultant
Advice for Good
Apr 2023 - Present - 2 yrs 5 mos
Vision, strategy, best practice, business value, value realisation, adoption, change management
VP Customer Success
Salesforce
Jul 2016 - Mar 2023 - 6 yrs 8 mos
Lead Professional Services, Customer Success, Channels & Alliances, Renewals for APAC Not for Profit and Education customers
Various
Microsoft
Feb 1998 - Jun 2016 - 18 yrs 4 mos
Technical Support, Sales Management, Business Strategy & Planning, Customer Relationship Management, Professional Services, Software Asset Management
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