Michiel van Gaalen

Freelance Salesforce Consultant specializing in e-commerce solutions and Customer Data Platforms (CDPs). I empower businesses to leverage the full potential of Salesforce Sales, Service, Marketing, and Data Cloud to drive online growth and enhance customer experiences. My expertise includes CDP implementation, data integration, segmentation, personalized marketing strategies, and the integration of AI agents for enhanced customer service and automation.  I bring a strategic mindset and a hands-on approach to every project, ensuring that technology aligns with business objectives. Experienced across diverse industries, including retail (Pets Place), fashion (Marlies Dekkers), and travel (Air France KLM). Passionate about simplifying complex challenges.