Top expert in
CPQ
Sales Cloud
Voice
Experience Cloud
Service Cloud
CRM Analytics
Government Cloud
Health Cloud
Calls completed
NA
Hours
NA
Languages spoken
🇬🇧 English
Industry expertise
Communications
Healthcare & Life Sciences
Non-profit
Professional Services
Technology
Salesforce Certifications
Expert has 11 certifications.
Salesforce Consultant
Consultant with 10 Salesforce certifications and 16+ years in IT, including 4+ years implementing scalable Salesforce solutions across public and private sectors. Proven expertise in Service Cloud, Sales Cloud, Experience Cloud, CPQ, and integrations with AWS, Azure, and ERP systems. Trusted by government agencies and more than 15 clients to lead end-to-end implementations, optimize contact centers, and drive automation.
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June 2025
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Work history
Lead Consultant
Customertimes
Feb 2022 - Present - 3 yrs 4 mos
- Designed and implemented scalable Case Management solution based on Salesforce Service Cloud (Gov. Cloud) to optimize business processes and improve operational efficiency. Sol...
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Salesforce Business Analyst
Neuraflash
May 2021 - Feb 2022 - 9 mos
- Delivered Salesforce automation solutions for customer service and sales teams, reducing response times and improving SLAs.
- Implemented Service Cloud Voice, CTI, Knowledge and ...
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