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Salesforce Certifications
Expert has 9 certifications.
Salesforce Consultant | 9x Certifications | 15yrs + Salesforce experience
Paul Rickelton brings over 15 years of comprehensive Salesforce experience spanning both implementation and customer success. With deep Sales and Service Cloud expertise, he has delivered complex CRM transformations across multiple industries including banking, fintech, telco, and healthcare. His experience includes over 10 years implementing Salesforce solutions as a consulting partner at Accenture and Thomson Reuters, followed by 5+ years in Customer Success roles at Salesforce. Paul's proven track record includes multi-country deployments, large-scale digital transformations, and driving measurable business outcomes for enterprise clients across the APAC region.
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Work history
Director, Customer Success (Asia & Korea)
ServiceNow
Aug 2022 - May 2025 - 2 yrs 9 mos
- Leads a dynamic team of Customer Success Managers, Success Architects, and Platform Architects across Asia and Korea, ensuring the seamless delivery of Impact Advanced and Impact...
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Director | Head of Customer Success - Asia & MEA
PayPal
Dec 2020 - Aug 2022 - 1 yrs 8 mos
- Customer Success Director for Asia (exl China) + Middle East & Africa
- Leads four CSM teams of ~40 CSMs, focussed on helping Merchants realise value with PayPal.
- Responsible ...
- Responsible ...
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MuleSoft Customer Success Manager - Strategic Accounts
Salesforce (Mulesoft)
Apr 2020 - Dec 2020 - 8 mos
MuleSoft Senior Principal Success Manager (ASEAN Strategic Accounts)
- Success Management of MuleSoft enterprise Banking, FinTech, Telco and Utilities customers in ASEAN.
- Execut...
- Execut...
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