Rakesh Bhojwani

Salesforce Certified Expert with over a decade of experience delivering large-scale CRM implementations across industries such as aviation, travel, mining and public sector . I specialize in designing and leading complex Salesforce programs (Service, Sales, Experience, and Industry Clouds), with strong focus on B2B and B2C transformations. My strengths include solution architecture, integration strategy, customer journey mapping, org assessments, and contact center optimization. I’ve led global rollouts, worked closely with business and IT stakeholders, and supported clients through platform scalability, data migration, and change management. With deep domain knowledge and hands-on experience, I now offer freelance consulting services to clients seeking to drive efficiency, user adoption, and long-term value from their Salesforce investment.