Robert Smith

Salesforce expert consultant with 15 years’ experience helping SMEs/NFPs fix Salesforce pain points fast. Partnering with resource‑stretched teams, delivers quick wins and improvements across Sales and Service—so pipelines flow, cases resolve faster, and reporting finally gives leaders what they need.
Casts an experienced eye over current processes to get the best from Salesforce—designing processes that work for the business. Extensive experience untangling data chaos, with hands‑on expertise in integrations, security, and change management—translating complex requirements into measurable outcomes in revenue, retention, and ROI.

Engagements are pragmatic and transparent: diagnose root causes, prioritise essentials, and iterate—from low‑risk prototypes to production—with ongoing fractional support and enablement so in‑house teams level up while value lands quickly.

Typical results include shorter sales cycles, higher CSAT, cleaner data, and automation that removes repetitive work.