Top expert in
Service Cloud
Slack
Sales Cloud
AppExchange
Salesforce Platform
Shield
Security
Calls completed
NA
Hours
NA
Languages spoken
🇬🇧 English
Industry expertise
Financial Services
Retail
Technology
Travel & Hospitality
Salesforce Certifications
Expert has 15 certifications.
Service cloud professional excited about making improvements tot he agent experience
Experienced Salesforce professional with over a decade of expertise in leveraging the platform to drive business success. Holding 15 certifications, I specialize in resolving tech debt and devising innovative solutions that enhance efficiency and effectiveness. My career is marked by a commitment to continuous learning and a passion for implementing transformative strategies that align with organizational goals.
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Work history
Salesforce Architect
AdviceOne LLC
Jul 2024 - Present - 9 mos
Train and lead a team of Salesforce Solution Architects, Admins, and Developers to ensure high-quality delivery of Salesforce solutions.
Plan, coordinate, and deploy Salesforce sol...
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Salesforce Service Cloud Product Manager
Indeed
May 2022 - May 2024 - 2 yrs
Managed two cross-functional teams, including Product Managers, Business Analysts, Solution Architects, Administrators, Developers, and Quality Assurance specialists, to execute cl...
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Lead Architect
Roycon
May 2020 - Nov 2024 - 4 yrs 6 mos
Led two delivery teams, overseeing three client projects each, ensuring timely and cost-effective deliveries.
Enhanced the client experience by introducing architectural artifacts ...
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