Top expert in
Agentforce
Sales Cloud
Digital Engagement
Field Service
Voice
Salesforce Platform
Service Cloud
Experience Cloud
Calls completed
NA
Hours
NA
Languages spoken
🇬🇧 English
Industry expertise
Consumer Goods
Financial Services
Manufacturing
Professional Services
Retail
Technology
Transportation
Travel & Hospitality
Salesforce Certifications
Expert has 13 certifications.
Practice Director Service Cloud | 10+ years Salesforce experience | 13x certified
With a background in the hospitality industry, often considered the birthplace of modern Customer Experience, Stef has been focused on transforming organisations to become more customer-centric and value added for over a decade. Today he leads the Service Cloud practice at Nextview Consulting consisting of Service & CX automation professionals across EMEA while actively contributing to the industry as part of several (advisory) boards.
Work history
Service Cloud Partner Advisory Board member
Salesforce
Dec 2022 - Present - 2 yrs 9 mos
Selected to be part of Salesforce’s Partner Advisory Board for their service management platform as one of 16 advisory board members worldwide to strategically advise Salesforce Pr...
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Practice Director Service Cloud
Nextview Consulting
Feb 2016 - Present - 9 yrs 7 mos
Practice Director for the Service Cloud practice focusing on Customer Service & Customer Experience (digital) transformation projects for mid- and large-scale organisations.
Guidi...
Guidi...
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